AGB

Terms of Service

Effective Date: Mar.10.2025

Welcome to tclhomesecurity.com ! These Terms of Service govern your use of our website, products, and services. By accessing our Shopify store and purchasing our smart locks or security cameras, you agree to comply with these terms.

1. General Terms

1.1 Acceptance of Terms: By using our website, you confirm that you are at least 18 years old or have parental consent.
1.2 Modifications: We reserve the right to update these Terms at any time. Changes will be posted on this page, and continued use of our site constitutes acceptance.
1.3 Shopify Platform: Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products.

2. Products & Orders

2.1 Product Availability: We strive to keep our inventory accurate, but availability is not guaranteed. If a product is out of stock after you place an order, we will notify you and provide options.
2.2 Pricing & Payment:

  • Prices are displayed in [Your Currency] and are subject to change without notice.
  • We accept payments via [list payment methods]. All transactions are securely processed through Shopify and third-party payment providers.
    2.3 Order Confirmation: You will receive an email confirmation after placing an order. If you do not receive it, check your spam folder or contact us.
    2.4 Order Cancellations: Orders can be canceled within 72 hours of purchase. After this period, orders may be processed and shipped.

3. Shipping & Delivery

3.1 Shipping Times: Estimated delivery times vary based on location and shipping method. We are not responsible for delays caused by shipping carriers or customs.
3.2 International Shipping: Customers are responsible for any customs fees, taxes, or import duties.
3.3 Lost or Stolen Packages: We are not responsible for lost or stolen packages once they are marked as delivered. If an issue occurs, please contact the shipping carrier.

4. Returns & Refunds

4.1 Return Policy: Returns are accepted within 30 days of purchase. The product must be in original condition and packaging with all accessories included.
4.2 Non-Returnable Items: Used, damaged, or modified products are not eligible for return.
4.3 Refund Processing: Approved refunds will be issued to the original payment method within 5-10 business days after inspection. Shipping fees are non-refundable.

For full details, please refer to our [Refund & Return Policy].

5. Warranty & Liability

5.1 Product Warranty: Most of our smart locks and security cameras come with a 1-year warranty against manufacturer defects. Warranty does not cover accidental damage, misuse, or unauthorized modifications.
5.2 Disclaimer of Liability:

  • Our products are intended to enhance security but do not guarantee complete protection against unauthorized access or security breaches.
  • We are not liable for any loss, damage, or injury resulting from improper use or installation of our products.
  • Video recordings and smart lock data are the responsibility of the user, and we do not store or access this information.

6. User Conduct & Restrictions

You agree not to:

  • Use our products or website for illegal purposes.
  • Attempt to gain unauthorized access to our systems.
  • Share false information or impersonate others.
  • Copy, modify, or resell our products without permission.

7. Privacy Policy

Your use of our store is also governed by our [Privacy Policy], which outlines how we collect, use, and protect your personal information.

8. Intellectual Property

All website content, including images, logos, and product descriptions, is the property of tclhomesecurity.com and may not be used without permission.

9. Third-Party Links & Services

Our website may contain links to third-party services. We are not responsible for the content, privacy policies, or practices of these external sites.

10. Dispute Resolution

10.1 Governing Law: These Terms shall be governed by the laws of UK.

This website is jointly operated by MICROS INNOVATION TECHNOLOGY LTD And Shenzhen TCL Smart Home Technology Co., Ltd.
Business & Sales Operations Entity:
Company Name:MICROS INNOVATION TECHNOLOGY LTD
Company Address:Stockport Road, Manchester, England.(THIS IS NOT A RETURNING ADDRESS)
Email:homesecurity.support@tcl.com
Website: https://tclhomesecurity.com
Advertisement Operation Party:
Company Name： Shenzhen TCL Smart Home Technology Co., Ltd.
Company Address：Room 702, Building Gl, TCL International ECity, Shuguang Community, Xili Street,Nanshan District, Shenzhen, GuangdongChina

11. Contact Information

If you have any questions about these Terms, please contact us:

📧 Email:  homesecurity.support@tcl.com

📞 Phone: 1-(833) 838-3931