Privacy Policy

Effective Date: Mar.10.2025

At tclhomesecurity.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our Shopify store, purchase our smart locks or security cameras, or interact with our services.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Communications with our Website are all conducted using Secure Socket Layer (SSL) encryption technology. Through our use of SSL encryption technology, all information communicated between you and our website is secured.
- We will not use the collection of users' personal information as the main purpose.
- We do not rent or sell this information to any third-party.
- Without your consent, we will not use your personal information or pictures for advertising.

1. Information We Collect

We collect different types of information to provide and improve our services.

a. Personal Information

When you make a purchase, create an account, or contact us, we may collect:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely through Shopify and third-party payment providers)
• Account login credentials (if applicable)

b. Device & Usage Data

When you browse our Shopify store, we automatically collect:

• IP address
• Browser type and version
• Device type (mobile, tablet, desktop)
• Pages visited and time spent on our site
• Referring website or search terms

c. Security Device Data

If you use our smart locks or security cameras, we may collect:

• Device status and activity logs
• App usage data (if applicable)
• Video or audio recordings (only if enabled by the user and stored locally or in the cloud, based on your settings)

2. How We Use Your Information

We use the collected data for the following purposes:

• Order processing and fulfillment
• Providing customer support and technical assistance
• Improving website functionality and user experience
• Sending order updates, promotional offers, and newsletters (you can opt out anytime)
• Enhancing security, fraud prevention, and risk management
• Ensuring proper functionality of smart locks and security cameras

3. How We Share Your Information

We do not sell your personal information. However, we may share it with:

• Shopify (for payment processing, order fulfillment, and analytics)
• Shipping carriers (to deliver your orders)
• Third-party service providers (for customer support, email marketing, and security)
• Legal authorities (if required by law or to prevent fraud and security risks)

4. Data Protection & Security

We take data security seriously and implement the following safeguards:

• SSL encryption for secure transactions
• Strict access controls to prevent unauthorized data access
• Regular security audits and software updates to protect against threats
• Secure payment processing through trusted third-party providers

5. Your Rights & Choices

Depending on your location, you may have the right to:

• Access, update, or delete your personal data
• Opt out of marketing communications
• Request a copy of your data
• Disable cookies through your browser settings

To exercise your rights, contact us at homesecurity.support@tcl.com.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance
• Store user preferences
• Track analytics and marketing effectiveness

You can manage or disable cookies through your browser settings.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

8. Compliance with Laws

We comply with relevant privacy laws, including:

• General Data Protection Regulation (GDPR) (for EU customers)
• California Consumer Privacy Act (CCPA) (for California residents)
• Other applicable data protection laws

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

This website is jointly operated by MICROS INNOVATION TECHNOLOGY LTD And Shenzhen TCL Smart Home Technology Co., Ltd.
Business & Sales Operations Entity:
Company Name:MICROS INNOVATION TECHNOLOGY LTD
Company Address:Stockport Road, Manchester, England.(THIS IS NOT A RETURNING ADDRESS)
Email:homesecurity.support@tcl.com
Website: https://tclhomesecurity.com
Advertisement Operation Party:
Company Name： Shenzhen TCL Smart Home Technology Co., Ltd.
Company Address：Room 702, Building Gl, TCL International ECity, Shuguang Community, Xili Street,Nanshan District, Shenzhen, GuangdongChina

10. Contact Us

If you have any questions about this Privacy Policy, you can reach us at:
📧 Email: homesecurity.support@tcl.com

📞 Phone: 1-(833) 838-3931