FAQ
Can your smart locks be hacked?
TCL smart lock D1 series is connected to Tuya Cloud, data transmission is more secure, and hacker intrusion is effectively prevented
Are there smart locks that automatically lock when I leave?
TCL smart lock D1 series all support automatic locking, which can be realized after setting the automatic locking time in the APP
My smart lock stopped working, what should I do?
First, please check whether the battery is installed or the battery is exhausted
Secondly, reset it according to the manual
Why doesn't my smart lock recognize my fingerprint?
Fingerprint recognition is easily affected by ambient temperature. At the same time, if the personal fingerprint is shallow or worn, it will affect fingerprint recognition. It is recommended to record one finger 3 times to improve the recognition effect
Why does my lock keep disconnecting from WiFi?
1. Please check the network status at home
2. Please check the signal strength of the door lock position from the router. If it is very weak, it is recommended to add a WiFi repeater between the router and the door lock to improve the WiFi signal
Why does my lock battery drain so quickly?
The power consumption of the door lock is related to the wake-up frequency and the number of unlocking times. The battery life on the sales page is laboratory data, which is mainly based on the actual situation
My smart lock keypad is not responding, what should I do?
Please first confirm whether the battery has power, and then confirm after re-plugging the battery
Which lock has a long lifespan?
The service life is related to the ambient temperature and the frequency of use
Why does my smart lock make a weird sound when I lock it?
Please check whether the door lock is installed correctly and whether the battery has power
What are some good smart locks under $100?
D1 and D2
I’m looking for a rugged smart lock — which one is best?
D1 Max is made of zinc alloy, which is more durable. It also has a 2K camera, which can remotely view the door of the house in real time, providing a more convenient life experience
Which is better, TCL Home or the Smart Life mobile app?
TCL Home is TCL's own app; Smartlife is a third-party app that can form scene linkage with other brands' products
What is the best smart lock to buy right now?
D1 Pro
Which smart lock is easiest to install yourself?
TCL smart locks are all DIY installations, which are simple and easy to install
Which smart lock is the most reliable?
TCL smart locks meet BHMA3 standards and are safe and reliable
How can I tell if a smart lock is good before buying it?
Working temperature and humidity range, protection level, BHMA level
What are some useful features of your smart locks?
D1 Max's function remote viewing
D1 Pro's palm vein recognition
D1 Fingerprint video
Which smart lock comes with an installation guide?
The manual and installation card of TCL smart locks both have installation guides and instruction videos